React to This!

I was reading an interesting article, Your Problem Solving is Killing Your Growth, which made me think that perhaps  the value we continue to put on the ability to “put out fires” and “think on one’s feet” has turned our business world into a reactive one, rather than a proactive one.

The best way to be a “problem predictor” is to become a customer-centric company. In other words, ask the customers what they want, and how they want it. Their problems are your problems to solve. This is a great way to stay close to them and to avoid or resolve many issues before they impact business. The ability to predict - and prevent - future problems is a key component to your company’s continued growth!.